Understanding our complaints process
At Tick Tock Loans we are always happy to hear from our existing account holders, your feedback is vital to us so we can continue to deliver the service you deserve. However, if you do feel the service provided to you is not satisfactory for any reason, please do contact us on 0203 743 8668 or at firstname.lastname@example.org.
A complaint must be raised in writing, please also feel free to call us to discuss your complaint. The complaint must be sent to the following address or, emailed to us. We will acknowledge the complaint has been received and confirm what will happen next within 5 working days of receiving the complaint. Please allow us time to resolve your complaint, which can take up to 6 weeks. If you are not happy with the outcome of the compliant raised, you have the right to raise the complaint with the Financial Ombudsman Service.
The Financial Ombudsman Service
London E14 9SR
0800 023 4 567